Client Experiences

"It was an absolute pleasure to work with Mel throughout the buying process. Mel provided great council (pricing tactics, strategy, options, etc) as we prepared to purchase our home. She was always available and prompt to answer our questions (even on vacation or sitting at the airport). I would highly recommend Mel to any of our friends or family looking to purchase in the area."
-Justin, Westfield
"While working with Melissa she was very professional but most importantly, she was extremely personable. Not once did she make me feel as if she didn’t have time for my “silly” questions or for the short notice of the 10 houses I wanted to see that night! Having Melissa by my side truly made the purchase of my first home enjoyable!"
-Helen, Franklin
"I loved her. Patient, understanding, efficient, overall wonderful experience. Thank you sooooo much. I can’t wait to move in. She helped with knowledge, didn’t pressure us. She made sure we were happy. "
-Isabella, Indianapolis
"We were first time home buyers and had several interactions with other realtors, none of them even compared to the knowledge, professionalism, and compassion we received from Melissa with the Coutz Group! She was very detailed and made sure that our wants and needs were at the center of everything. She also made sure we understood what we were doing (newbies) every step of the way. This type of peace of mind is exactly what we were looking for! We could not have asked for a better experience! THANK YOU COUTZ GROUP! "
-Chelsea, Indianapolis
"Melissa was very professional and positive throughout the entire experience. She was very knowledgeable and prepared for our questions and concerns. She always responded in a timely manner. Melissa was also always very open and honest with us. I wanted my first experience of buying a home to be memorable and easy flowing and Melissa succeeded. I’m very blessed to have had her as my realtor and I will always be so thankful to the Coutz’s. "
-Nikki, Indianapolis
"Best there is. Melissa will go the extra mile to get you a home you want. Melissa showed us homes that we wouldn’t have ever thought of and always had a positive response."
-Chris, Indianapolis
"Melissa was a great help in finding this home and getting everything squared away in purchasing it. Very knowledgeable and finding more info then I needed. I will be using her help again in future. "
-Robert, Indianapolis
"Melissa and Mary Jane were both extremely helpful throughout my process of purchasing a home as a first time home buyer. Melissa especially made me feel comfortable asking any and all questions throughout the process. She would always respond to texts and e-mails promptly and at all hours or would let me know I could reach out to Mary Jane if she was going to be unavailable. She was especially great during the negotiating of the final deal and when an issue with my lender presented itself she was able to convince the seller to continue working with us until we were able to sort everything out and ultimately purchase the property we wanted at a price all parties were happy with. "
-Meg, Indianapolis
"Melissa from the Coutz group was a fantastic real estate agent. From the start to the finish she was professional yet made the experience fun and had a lot of advice and experience to offer. "
-Sam, Noblesville
"Mel was so professional, attentive, and friendly! She was extremely knowledgeable in all aspects and was always available to help when needed! Definitely a great buying experience and would recommend!! "
-Tiffany, Noblesville
"As a first time home buyer, I had little knowledge on where to start my search for a home. Melissa and Mary Jane provided a sense of reassurance that we would find the right house, at the right time, in the right area. I never felt rushed to make a decision. After looking at over 40 houses, I felt confident in making the purchase of my new home. I couldn't recommend a more thoughtful and caring team of women to provide such a thorough and seamless process for my first time home buying experience. "
-Kelsey, Indianapolis
" used the Coutz Group to purchase my first home in Westfield, IN. As a first-time home buyer, they were great at explaining the entire process and the costs involved. I would recommend anyone to use them!"
-James, Westfield
"Mel helped us prepare our house to be sold starting in July of 2016. We finally listed the property in March of 2017 and it sold within days. She provided great tips and advice on getting the house ready for the market and helped market the house to an appropriate audience. She was thorough and detail-oriented. Mel was able to answer any question we threw their way, so we could better understand the process. The process of selling a home can be stressful and with Melissa's help, I believe some of the stress didn't even exist due to her work ethic and determination to do what's best for her clients. Thank you, Melissa, for helping us move on to our next adventure with ease. "
-Sarah, Carmel
"Melissa worked very hard to help sell our house quickly and for what we were asking. She helped guide us in the purchase of our new home. Thanks for everything.""
-Kevin, Indianapolis
"Melissa was great! She made what could be a stressful experience great!"
-Nick, Noblesville
"The seller's agent was a real piece of work, mismanaging multiple things, not being forthcoming, etc. She handled him very well, was firm and direct, and got us extra cash at closing to offset the items not as promised. "
-TS, Indianapolis
"I would recommend Melissa to everyone!"
-Kim, Avon
"Melissa was a pleasure to work with. She communicated clearly and often, answering questions we had as we went through the purchasing process. We would strongly recommend Melissa for all your housing needs!"
-Meg, Indianapolis
"Melissa always made availability for us in her busy schedule. She knows the system well and helped us navigate it. She pays close attention to detail. I would highly recommend her. "
-Clay, Indianapolis
"I primarily worked with Melissa throughout the home-selling process. I could not have imagined a better experience with a realtor. The communication was always timely and informative. I had an offer on my house shortly after it went on the market, and sold the house in less than 24 hours!"
-Cole, Indianapolis
"Melissa was excellent and handled everything perfectly! She is amazing! "
-Meagan, Indianapolis
"I am overly pleased with how Melissa handled the purchase of my new home. She really knows the area and learned what I was looking for and found it. She does her homework! I will highly recommend to friends! "
-Stephanie, Noblesville
"From day one, Melissa paid attention to our wants and needs, providing us with options across the board to sell our house and purchase our next home. I'm someone who asks many questions and can overthink a situation, so I appreciated Melissa's patience and willingness to talk me through anything I didn't understand or anything that needed clarification. Melissa provided many options for us and allowed us the space to revamp our new home search a couple of times. She did an excellent job steering us to what ultimately became our cozy new home. My husband and I most appreciate Melissa's patience, market knowledge and sense of humor. I highly recommend Melissa to help you sell and buy your next house. "
-Sarah, Fishers
"Melissa is very knowledgeable, and I knew I would be in good hands. She went above and BEYOND for my purchase!! "
-Tyler, Carmel
"Melissa worked around the clock to make this as easy as possible on me and was able to get me exactly what I wanted! :) Melissa is the Bomb! "
-Allie, Fishers
"Melissa was wonderful to work with at every step of the process. She was very in tune with our family's needs, concerns, and wishes. She was respectful of our time and made us feel relaxed and well cared for throughout the entire process! She worked diligently to market our home and we had numerous showings and tons of interest. Ultimately the offer we accepted came just under asking and Melissa lined up a buyer who's family loved our home as much as we did. It's the personal touches that matter and Melissa over-delivered at every step of the process. I highly recommend working with Melissa, it's effortless and stress-free, not to mention successful! "
-Phil, Westfield
"Melissa was wonderful to work with, understanding, and professional."
-James, Indianapolis
"Melissa Coutz took every call that I made. Not only did she answer my questions and ease my mind. She took the time to educate me; therefore making me a more confident and informed buyer. "
-Sarah, Plainfield